FAQ/Help

What are the advantages of taking CE Units trainings online?
CEUnits does not accept commercial support interest for sponsors, instructors, content of instruction. CEUnits does not offer courses for which reasonably construed conflicts of interest exist.

If a potential conflict of interest were identified or brought to CEUnits' attention we would investigate the claims and seek ways to end or ameliorate any identified conflict of interest. For any remaining degree of conflict we would publish a disclaimer on the course's Course Description page describing the conflict of interest.

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   Which agencies have approved CE Units to provide continuing education?

NATIONAL

NASW #886458904
ASWB #1112
NBCC - #6202
NAADAC - #469

APA - CEUnits is approved by the American Psychological Association to sponsor continuing education for psychologists. CEUnits maintains responsibility for this program and its content.

NBCC - CEUnits has been approved by NBCC as an approved Continuing Education Provider. ACEP No. 6202. Programs that do not qualify for NBCC credit are clearly identified. CEUnits is solely responsible for all aspects of the program.

ASWB - CEUnits provider #1112, is approved as a provider for social work continuing education by the Association of Social Work Boards (ASWB) www.aswb.org, through the Approved Continuing Education (ACE) program. CEUnits maintains responsibility for the program. ASWB Approval Period: June 5, 2015 - June 5, 2018. Social workers should contact their regulatory board to determine course approval.

CALIFORNIA

Board of Behavioral Science (BBS) - #PCE2380
Board of Registered Nurses - #CEP14048
CAADAC/CCAPP - N-04-866-0219
CAADE - CP20 950 H 1217 INSURANCE - #266838

The following: We are approved or social workers, marriage family therapists and counselors.

TEXAS

Board of Marriage and Family Therapist
Social Workers 5460
LPC #52525

FLORIDA & DISTRICT OF COLUMBIA

#50-5087
BAP #856

OHIO

RST110901

NEW YORK

#SW-0436



As a provider we are always working on adding new agencies. If you do not see yours here please contact us as we are always working on attaining new licenses.

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   What are the advantages of taking CE Units trainings online?
By taking your training online you have the ability to work at your own pace. You can take a break and return at any time to continue. You also have the ability to access your results and attain your certificate of completion immediately following your successful post test.

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   Is my personal information secure?
All your information is sent over a secure server with 128 bit encryption. Your information will never be sold or given out at anytime. Your information is only collected for our use to provide you with the best and most reliable service possible.

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   What types of payment do you accept?
We accept Visa, MasterCard, American Express, money orders and personal checks.

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   How do I receive support?
Click here to see our contact page. You can also email us at info@ceunits.com.

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   ADA Support
CE Units is committed to making all of its programs, services and activities accessible to persons with disabilities. You may request accommodations through, e-mail, mail or telephone at:

CE Units
4501 South Santa Fe Avenue
Los Angeles, Ca 90058
info@ceunits.com

If you have thoughts or ideas on how we may be more responsive, please contact us.

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   Grievance / Refund Policies
A written complaint or refund request must be made within sixty days of making the payment.

A written refund request must include the following information:
Full name of registrant
Registrant's email address
Course title and number
Date and type of payment
Reason for refund request


Refund requests can be emailed to info@ceunits.com The CE Program Director will evaluate the merits of the request, and if deemed appropriate, will refund the original amount. Refunds will not be approved if they are received more than sixty (60) days after receipt of payment. Refund requests will be processed within 5 days of receipt of the request. After refund we will notify the appropriate board.

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   What is the target audience or instructional level of a particular course?
Please contact us on our Contact Page to request this information. Click here

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   What are the credentials for a particular course instructor?
Please contact us on our Contact Page to request information about an instructor's degree/discipline, current professional position, or expertise in program content. Click here

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   I forgot my password?
Click here - enter your email address and you will receive instructions on how to change your password. You will receive an email with a key code and a link. That key code is active for 30 minutes. When you enter that code you will be able to change your password.

If you do not receive an email from CE Units then check your junk/spam mail for the password retrieval email from CE Units.

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   How do I update my profile?
After logging into CE Units click on EDIT INFO under your contact information. There you can change most of your information except your name. If you would like to change your name you will have to contact us.

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   I am having trouble logging in?
Click here - enter your email address and you will receive instructions on how to change your password. You will receive an email with a key code and a link. That key code is active for 30 minutes. When you enter that code you will be able to change your password.

If you do not receive an email from CE Units then check your junk/spam mail for the password retrieval email from CE Units.

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   Completion Requirements
Once you have completed the training post test, submit your answers and your score will be displayed immediately. You can then add your completed training(s) to the cart for payment with credit card, or check / money order. You will also receive an automatic email with your score and answers once you have successfully passed the post test.

When your payment has been received either by mail or automatically when paying online with a credit card, you will be instructed on how to print your certificate online.

Directions for printing your certificate online
1. Log in to CEUnits.com. On your page you will see your current trainings in progress. On the top of that box is a CERTIFICATES tab which is where you will find your certificates. Click on the certificate and a window will open with the certificate of completion.
2. After payment is received you will receive an email with specific instructions.

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   How long does it take to complete a training?
Each ce credit hours is equal to 50 minutes of reading. So a 7 ce credit hours training should take you approximately 6 hours to complete.

This is an average so some people may take longer or need less time to complete the trainings. You can take as much time as needed to complete the training.

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   How much does a training cost?
Trainings range in price. Please visit the tranings page
We currently accept the following types of payments: Visa, Master Card, American Express, checks and money orders.

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   How long do I have to finish the training?
You can take as much time as needed, there are no time restrictions. You can return anytime to read and take your post test.

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   While taking training can I go back and look at material?
Yes, while taking the training you can even open a small pop-up window for reference if you'd like.

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   How many times can I take the training?
There are no restrictions on the amount of times you may take a training.

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   Can I leave in the middle of the post test?
You can always login and retake the post test or study the material. There is no limitation on how many times you take the post test.

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   How do I know if I passed the training post test?
Once you have completed the training, submit your answers and your score will be displayed immediately.

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   When will I find out which answers I scored incorrectly?
Once you have completed and passed the training you will receive an automatic email with your score and the training answers.

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   How do I access the certificate after paying?
1. Log in to CEUnits.com and click the YOUR PROFILE button. On that page you will see all trainings that have been completed. If it is marked as paid, you can click on the training name or, click on the certificate picture. This will take you to your printable certificate of completion.
2. After payment is received you will receive an email with specific instructions.

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   How long is my certificate available?
Your certificate of completion will be available for at least 5 years.

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   Can I print more than one copy of my certificate?
You can print as many copies as needed.

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